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© Krantz News Service, May 21, 2014

More administrative problems have arisen in the states under the Affordable Care Act as the Obama Administration's signature program continues its rollout four years after its enactment.

In Rogers, Arkansas, a company with a $1.2 billion contract to process ACA documents has allegedly paid workers to do nothing, according to KMOV, a CBS-affiliated television station in St. Louis. (A May 20, 2014 KMOV video is posted below.)

KMOV had reported similar problems earlier in Wentzville, Missouri at another facility of the same company, Serco, which is based in Reston, VA.

In a statement to KMOV, the company reported that it had processed more than one million documents and made 1.4 million outbound calls, adding, "As in any major program there are peaks and valleys as the various tasks stop and start."

Ninety percent of the Serco's revenue comes from the federal government, The Washington Post reported last July.

Meanwhile, the Office of Insurance Commissioner in Washington state has been rocked by allegations that a senior official had pressured an adjudicator to rule in favor of the Commissioner in disputes with insurers.

Chief Presiding Officer Patricia Peterson said Deputy Insurance Commissioner James Odiorne tried to influence her rulings in ACA cases, according to a report in the Puget Sound Business Journal. Insurance Commissioner Kreidler and Odiorne did not comment on the claim, according to the paper. It stated Peterson had asked the Washington State Auditor's Office to investigate the matter and that Peterson has been placed on administrative leave.

In a third significant ACA-related state issue, a federal grand jury is investigating issues surrounding the failure of Oregon's health care exchange. The state has switched health care matters to the federal exchange.

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